For insurers
FCE and CPAD assessments
- Referral acknowledged and logged
- Appointment arranged
- Assessment date offered
Standard pathway
Vocational rehabilitation
The standard route from referral to a return to work plan, with a named consultant coordinating every step.
How the pathway runs
- 1
Referral acknowledged
We confirm receipt and open the case when your referral arrives.
- 2
Individual contacted
A consultant makes first contact to introduce the service and arrange next steps.
- 3
Assessment appointment
The assessment is arranged after first contact, subject to the individual's availability.
- 4
Report to referrer
The assessment report and recommended plan are sent to you.
You receiveAn assessment report with a recommended rehabilitation plan and clear next steps. - 5
Communication answered promptly
Every message from you or the individual is answered promptly.
- 1
Referral acknowledged
We confirm receipt and open the case when your referral arrives.
- 2
Individual contacted
A consultant makes first contact to introduce the service and arrange next steps.
- 3
Assessment appointment
The assessment is arranged after first contact, subject to the individual's availability.
- 4
Report to referrer
The assessment report and recommended plan are sent to you.
You receiveAn assessment report with a recommended rehabilitation plan and clear next steps. - 5
Communication answered promptly
Every message from you or the individual is answered promptly.
This is a representative pathway. Service levels are agreed per client, from early-response models to scheduled panels, and we report against them.
The services this pathway draws on
We offer multidisciplinary vocational rehabilitation with coordinated case management, helping people stay in work or make a sustained return after illness or injury.
Work-focussed CBT and EMDR delivered by registered practitioners. These talking therapies address the psychological and emotional barriers that keep people off work or make work hard to sustain.
Work-focussed physiotherapy from HCPC regulated physiotherapists, delivered within a vocational rehabilitation programme or as a stand-alone intervention to support recovery and a safe return to work.
Other pathways
For insurers
Vocational rehabilitation triage
- Referral acknowledged
- Individual contacted
- Initial triage assessment
For employers
Early-intervention absence management
- Referral acknowledged and employee contacted
- Early-intervention assessment
- Assessment report
For employers
Workplace assessments for mental health and neurodiversity
- Referral acknowledged
- Employee contacted
- Assessment session
Talk to the team
Whether it is one referral or a programme of work, start with a conversation.