Standard pathway
Vocational rehabilitation
- Referral acknowledged
- Individual contacted
- Assessment appointment
For insurers
FCE and CPAD assessments
Objective functional evidence for claims decisions, with every report independently peer reviewed before it reaches you.
How the pathway runs
- 1
Referral acknowledged and logged
We confirm receipt and open the case when your referral arrives.
- 2
Appointment arranged
We contact the claimant and arrange the assessment, subject to their availability.
- 3
Assessment date offered
The assessment date is offered after first contact with the claimant.
- 4Quality gate
Independent peer review
A second senior assessor reviews the report before it is released. Every report, not a sample.
- 5
Report dispatched
The peer-reviewed report goes to the referrer.
You receiveA functional report with evidence-based answers to your referral questions.
- 1
Referral acknowledged and logged
We confirm receipt and open the case when your referral arrives.
- 2
Appointment arranged
We contact the claimant and arrange the assessment, subject to their availability.
- 3
Assessment date offered
The assessment date is offered after first contact with the claimant.
- 4Quality gate
Independent peer review
A second senior assessor reviews the report before it is released. Every report, not a sample.
- 5
Report dispatched
The peer-reviewed report goes to the referrer.
You receiveA functional report with evidence-based answers to your referral questions.
Delivery is measured monthly against standards agreed with each client.
This is a representative pathway. Service levels are agreed per client, from early-response models to scheduled panels, and we report against them.
The services this pathway draws on
Objective, face-to-face assessments of an individual's capacity for work or daily living.
A face-to-face assessment that objectively measures capacity for work where fatigue or pain is the main barrier. Suited to conditions such as chronic fatigue syndrome, fibromyalgia and long COVID.
Claims-focused medical reviews from our occupational health physicians for organisations without a chief medical officer, alongside a peer review service that helps case managers challenge medico-legal reports.
Other pathways
For insurers
Vocational rehabilitation triage
- Referral acknowledged
- Individual contacted
- Initial triage assessment
For employers
Early-intervention absence management
- Referral acknowledged and employee contacted
- Early-intervention assessment
- Assessment report
For employers
Workplace assessments for mental health and neurodiversity
- Referral acknowledged
- Employee contacted
- Assessment session
Talk to the team
Whether it is one referral or a programme of work, start with a conversation.